Faqs

FAQ
Frequently Asked Questions
Get answers to common questions about Mindsightful UK online counselling.
What is Mindsightful?

Mindsightful is an online counselling platform.

You can get help with facing life’s challenges through convenient, discreet, and confidential access to a psychologist. Mindsightful makes professional counselling available through a computer, tablet, or smartphone. This way you are able to have access to effective online talk therapy with a registered UK therapist from anywhere in the UK.

Who will be helping me?

After you sign up and schedule a free introductory appointment you will be talking to Dr. Del Naidoo for your online counselling no matter where in the UK you are based.

Who is Dr. Del Naidoo?

Dr. Del Naidoo is a Qualified UK therapist who is registered with the Health and Care Professions Council in the UK as a psychologist.

He completed his doctoral training in Counselling Psychology at City, the University of London in Clerkenwell, London. He has worked with people who, having experienced a wide range of personal difficulties, have sought support from Del. Past roles have seen him work in the UK, and other European countries in the corporate sector, the National Health Service (NHS), NGO’s, higher education, and independent practice. His work has included working with individuals, couples, and families across various cultural backgrounds, ages, and abilities including children, adolescents, and adults.

Is Mindsightful for me?

Mindsightful may be right for you if you’re looking to improve the quality of your life by talking through some of the challenges you experience or learning new skills to function more effectively in life. If you’re experiencing challenges about stress, anxiety, relationships, parenting, depression, addictions, eating, sleeping, trauma, anger, family conflicts, LGBTiQ+ concerns, grief, religion, self-esteem and others, please get in touch and see if the support is right for you.

 

Mindsightful is not the right solution for you if any of the following is true:

  • You have immediate thoughts of hurting yourself or others (more responsive face-to-face counselling or urgent care within the NHS is more suited for you in this instance).
  • You are a minor or you are under the care of a legal guardian (face-to-face therapy to discuss your specific needs is probably more suited for you).
  • You are in an urgent crisis or an emergency situation (please contact your nearest NHS emergency services on 111 or 18001 111 on a text phone).
  • You have been diagnosed with a severe mental illness, or if you have been advised to be in psychological supervision or in-patient psychiatric care (face-to-face psychology support is best indicated here).
  • You were required to undergo therapy or counselling either by a court order or by any other authority (in this case, physical or face-to-face psychological support may be better suited to comply with the legal requirement).
  • You do not have a device that can connect to the Internet or you do not have a reliable Internet connection (the counselling is provided over the internet through audio and/or video calling therefore an internet connection is necessary).
How much does Mindsightful online counselling cost?
Mindsightful online counselling fees for individuals during 50-minute sessions are £100 per week (billed in advance every 4 weeks to ensure that you have your preferred appointment).
Can Mindsightful substitute for traditional face-to-face therapy?
Dr. Del Naidoo who works through Mindsightful is a registered psychologist and is certified to provide therapy and counselling. While online counselling may have similar benefits to face-to-face counselling, in some cases, online counselling may not be an ideal substitute for traditional face-to-face therapy. Please see the question above: “Is Mindsightful for me?” for cases where face-to-face therapy is better suited.

Please also note that through online counselling, Dr. Del Naidoo will not be able to fulfill any court order or prescribe medication.

How will I communicate online with my counsellor?

You can receive counselling support in two ways:

  • Speaking over the phone on WhatApp video with Dr Del Naidoo.
  • Video conferencing via Google Meet or another online platform that you have access to.
How do live video sessions work?
You arrange a video session at a time convenient to you and Dr Del Naidoo where you see each other via video link and talk with each other. Google Meet or WhatsApp video sessions can be arranged, or other online methods as may be convenient for you. Book an appointment
What type of payment methods do you accept?
Mindsightful UK accepts Stripe, Apple Pay and Google Pay as means of payment
Is Mindsightful accessible for disabled users?
Mindsightful strives to deliver a web experience that is aligned with the most recent Web Content Accessibility Guidelines.
How long can I use Mindsightful?
This depends on your needs, and varies, depending on the challenge that you are facing. In some cases 3-6 sessions are sufficient to work through the issue that you are experiencing.
Is my privacy protected?
All interactions are confidential and treated within the ethical guidance regarding privacy of communications and psychological interventions.
WHY WE ARE
Why Choose Us
At Mind Sightful, I offer personalized, compassionate therapy designed to help you navigate life’s challenges with clarity and confidence. With a focus on your unique needs, I provide a safe, supportive environment where you can explore solutions and work towards lasting change. Whether you’re dealing with anxiety, stress, or major life transitions, my tailored approach ensures you receive the care and attention you deserve.
WHY NOT GET IN TOUCH
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